Frequently Asked Questions

Wordpress Lease

What is the cancellation period for my WordPress Lease package?

You can cancel your WordPress Lease package at any time. You do this by canceling the WordPress Lease subscription in your account. As soon as we receive your cancellation, we will take your website offline.

What happens to my website after canceling my WordPress Lease package?

After we have received the cancellation of your WordPress Lease package, we will take your website offline and it will no longer be available on the internet. If you want to have a subscription for the same website again in the future, please contact us.

Can I have my WordPress Lease website hosted elsewhere?

Unfortunately, it is not possible to have your WordPress Lease website hosted by an external party. By keeping all our services internal, we can offer our packages at competitive rates and we keep control over the quality that we want to deliver to our customers.

Can I also buy off my WordPress Lease website instead of leasing?

It is possible to buy off your WordPress Lease website, you will no longer pay a monthly rate if you do so. Please contact us if you want to know what the costs are for your website.

Wordpress Maintenance

Which activities are performed with the WordPress Maintenance package?

The activities performed depend on the WordPress Maintenance package that you choose. We offer three different packages that we have compiled with care based on the demand of our customers.

In addition, it is possible to put together your own WordPress Maintenance package. You can select modules per your wish and assemble the package that suits your needs.

How will I be kept informed about the performed activities?

At the end of each month you will receive a detailed Maintenance Report with results from all the maintenance tasks we implemented for you.

This report keeps you informed of all the actions that have been taken and shows you the benefit of our maintenance service and the increased value for your WordPress website.

Does my website need to be hosted at Wazix to purchase a WordPress Maintenance package?

It is not required for WordPress Maintenance to have your website hosted at Wazix, so it can also be hosted by another party. The only thing we need is temporary access to a WordPress Admin account to configure our service.

Incidentally, it does have advantages to host your website at Wazix. In addition to discounted bundles, it allows us to optimally configure the web server for your website as well.

What is the cancellation period for my WordPress Maintenance package?

You can cancel your WordPress Maintenance package at any time. You do this by canceling the WordPress Maintenance subscription in your account. As soon as we receive your cancellation, we will stop the service.

What happens after canceling my WordPress Maintenance package?

After you have canceled your WordPress Maintenance subscription, no maintenance tasks will be performed on your website. Depending on the subscription you cancel, no updates, backups, security updates and other activities will be performed.

Wordpress All-in-one

Can I also combine a WordPress Lease package with my own assembled WordPress Maintenance package?

It is possible to assemble a WordPress Maintenance package yourself and combine it with a WordPress Lease package of your choice. Please contact us for this combination so that we can offer you a customized proposal.

Does my website need to be hosted at Wazix to use the WordPress Maintenance service?

Unfortunately, it is not possible to have your WordPress All-in-one website hosted by an external party. By keeping all our services internal, we can offer our packages at competitive rates and we keep control over the quality that we want to deliver to our customers.

What is the cancellation period for my WordPress All-in-one package?

You can cancel your WordPress All-in-one package at any time. You do this by canceling the WordPress Maintenance subscription in your account. As soon as we receive your cancellation, we will stop the service.

Wordpress Support

How can I use my WordPress Support hours?

Please contact us if you want to use your WordPress Support hours. We will then contact you to discuss the work, provide an indication of the hours and schedule the assignment.

Can I have unused WordPress Support hours refunded?

Unfortunately, it is not possible to have unused WordPress Support refunded.

How many WordPress Support hours do I have available?

Your account displays an overview of your remaining WordPress Support hours. This page also provides an overview of the projects for which you have used WordPress Support hours.

What is the expiration date of my WordPress Support hours?

Your WordPress Support hours do not have a expiry date and can be used at any moment. Please contact us if you want to use your WordPress Support hours.